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Download Options. Updated: November 17, Figure 1. Feature Benefit Queue Features Support for 50 queues with prioritization You can configure queue names and priorities per customer needs, and you can prioritize and answer calls out of order.
Operator queue assignment In Web Admin, you can assign one or more queues to each operator, allowing you to segment your call answering processes to fit your business needs. Queue operator views The operator can view all calls within a queue or view all calls within all queues.
Overflow options Number of Calls overflow sends calls to the overflow destination when the queue already contains the maximum capacity of calls. Queue salutations You can configure a script to be read by the operator for each queue to help ensure the operator can provide the proper greeting. Directory Features Support for the entire Cisco Unified Communications Manager end-user directory The operator can answer calls and view busy status for the entire Cisco Unified Communications Manager end-user directory.
Personal directory groups Each operator can create up to custom directory groups, displayed as tabs across the top of the directory. Search options Six directory search fields are provided. Presence integration Operators can view each contact's Cisco Unified Presence status directly from the Attendant Console directory.
Telephony Features Operator handset ringing When a call comes into a queue configured with operator handset ringing, the call is sent directly to the handset of the operator logged into that queue for the longest duration. Transfer reversion call recall This feature allows a transferred call to revert back to the operator so that it can be answered and then transferred to a new destination.
Call park With call park, the operator can place a caller on hold while announcing that a call is on hold and waiting for a particular person or group.
Call park recall If a parked call is not answered, this feature allows that call to revert back to the operator so that it can be transferred to a new destination.
Call toggle Call toggle allows the operator to shift between callers. Conference The conference feature allows the operator to provide a third-party conference call. Emergency Mode switch This feature provides a manual switch within the application that redirects all calls to another destination in emergencies to alert callers that an emergency such as a snow storm has occurred, and therefore the business is closed until further notice. Night service You can define working hours on the Cisco Unified Attendant Console Enterprise Edition server, and automatically route calls to an answering service or voicemail system to alert the callers that it is after hours and the business is closed.
Additional Features Adjustable font size Changing the font size is one of the many ways in which individual users can tailor the Cisco Unified Attendant Console Enterprise Edition application to best suit their needs.
Server-based console preferences Many of the attendant console client preferences can now follow users to different PCs running Cisco Unified Attendant Console Enterprise Edition. Reports You can gain a better understanding of call volumes by operator and queue, the queues that have the most abandoned calls, and other important metrics through attendant console reports, accessible through the Web Admin tool.
Net Framework 3. Reports 9. Publisher Product Version Edition Microsoft. NET Framework 1. NET Framework 2. NET Framework 3.
No labels. Content Tools. Reporter Replacement. Publisher Product Version Edition Adobe. Publisher Product Version Edition Attachmate. The database integrates with IBM Data Studio Developer and helps manage database administration and development in a simple manner. An example for this is the DB2 Text Search or OmniFind, which helps you search for text information located within the server.
Db2 Client Free Download Db2 Full Moon Wallpapers Free Download. Search site Search Search. Go back to previous article. Platform Server This section summarizes the requirements for installing the Platform Server in your data center. Database Management System Keep in mind that you must use the same flavour of database engine for the 3 databases used by the platform platform and apps, logs, session. Additional Software Requirements Microsoft. NET Framework 4.
NET Core 3. Each instance must fulfill the following requirements: The EC2Config service must be running For more information on how to enable this service check Amazon's EC2Config service documentation. The database service tier must be at least "S3".
Integration with external systems The following systems are certified to integrate with OutSystems.
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